Returns/ Exchanges/ Refunds

Damaged Items:

1.    If your Products are damaged at the time of delivery, we will repair or replace them free of additional charge.

2.    Please contact us at order@hoggs-hobbies.com, and we will coordinate the return and repair/replacement process with you.

3.    If, however, risk of loss transferred to you before shipping, then you will be responsible for arranging compensation for damages with the shipping company. Hogg’s Hobbies shall use reasonable efforts to assist you in proving that the Products were not damaged when transferred to the shipping company.

 

Defective Items:

1.    If the Products are defective and still within the warranty period, we will repair or replace them free of charge.

2.    The Company will pay shipping to return a defective product. Please contact us at order@hoggs-hobbies.com, and we will coordinate the return and repair/replacement process with you.

 

Wrong Item:

1.    If you received one or more incorrect items instead of the Products purchased, we will replace them free of additional charge.

2.    Please contact us at order@hoggs-hobbies.com, and we will coordinate the return and replacement process with you.

 

Exchanges and Returns:

In some cases, you may be able to exchange a product or return it.

1.    Products may be returned for a refund within 30 days days of purchase.

2.    Please contact us at order@hoggs-hobbies.com, and we will coordinate the return and replacement process with you.

3.    Custom or personalized products may not be returned unless they are damaged or defective.

4.    Products not returned in like-new condition may be subject to an adjustment in the applicable refund amount for wear and tear.

5.    Products not returned in their original packaging, if applicable, may be subject to an adjustment in the applicable refund amount for repackaging.

6.    The customer will pay shipping for a non-warranty return or exchange.

 

Return/Refund for Custom Items:

1. Prior approval is required before returning custom made items.

2. All efforts will be made to correct any customized products to the customers satisfaction prior to a determination for refund is made.